1. Introduction 

Welcome to Contented Life Coaching ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.contentedlifecoaching.com or engage with our life coaching services. 

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services. 

2. Who We Are 

Contented Life Coaching is operated as a sole trader / private company providing life coaching and personal development services under the Human System Architect methodology. 

Where you are Sovereign, at the wheel during the changes you are making,

with a co-driver who has been there and understands the territory.

Website: www.contentedlifecoaching.com 

Contact email: jason@contentedlifecoaching.com 

3. What Information We Collect 

3.1 Information You Provide Directly 

We collect personal information that you voluntarily provide when you: 

• Fill in a contact or enquiry form on our website 

• Book a coaching session or discovery call 

• Sign up for our mailing list or newsletter 

• Communicate with us by email or other means 

This information may include your name, email address, phone number, and any details you share about yourself in your messages. 

3.2 Payment Information 

Payments for our coaching services are processed securely through Stripe, a third-party payment processor. We do not store or have direct access to your full payment card details. Stripe's privacy policy is available at https://stripe.com/gb/privacy. 

3.3 Information Collected Automatically 

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device type, pages visited, and the date and time of your visit. This is collected via cookies and similar tracking technologies (see our Cookie Policy for details). 

4. How We Use Your Information 

We use the information we collect to: 

• Respond to your enquiries and communicate with you 

• Provide and manage our coaching services 

• Process payments securely via Stripe 

• Send you information, updates, or marketing communications you have opted into 

• Improve our website and services 

• Comply with legal obligations 

5. Legal Basis for Processing (GDPR) 

If you are located in the European Economic Area (EEA) or the UK, we process your personal data under the following legal bases: 

• Contractual necessity – to deliver the coaching services you have requested 

• Legitimate interests – to run and improve our business 

• Consent – for marketing communications (you may withdraw consent at any time) 

• Legal obligation – where required by applicable law 

6. Data Retention 

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, this means we retain client records for up to 6 years after the end of our working relationship. 

7. Sharing Your Information 

We do not sell, trade, or rent your personal information to third parties. We may share your information with: 

• Stripe – for secure payment processing 

• Email/scheduling software providers used to manage bookings and communications 

• Legal or regulatory authorities where required by law 

All third-party providers are required to handle your data securely and in accordance with applicable data protection laws. 

8. Your Rights 

Under UK GDPR and EU GDPR, you have the right to: 

• Access the personal data we hold about you 

• Request correction of inaccurate data 

• Request deletion of your data ('right to be forgotten') 

• Object to or restrict how we process your data 

• Data portability – receive your data in a structured format 

• Withdraw consent at any time where processing is based on consent 

To exercise any of these rights, please contact us at jason@contentedlifecoaching.com.

We will respond within 30 days. 

9. Cookies 

Our website uses cookies to enhance your experience. Please see our separate Cookie Policy for full details. 

10. Third-Party Links 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies. 

11. Changes to This Policy 

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised 'Last updated' date. We encourage you to review this page periodically. 

12. Contact Us 

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: jason@contentedlifecoaching.com